Accessibility Statement

Accessibility statement for the SOLD booking portal
This accessibility statement applies to sold.cinolla.com, the online booking service for High Ashurst, Henley Fort, Thames Young Mariners and offsite bookings. A separate statement covers www.surreyoutdoorlearning.uk.
This website is run by Surrey County Council. The booking platform is provided by Cinolla on the council’s behalf. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.
For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader such as the most recent versions of Job Access With Speech (JAWS), NonVisual Desktop Access (NVDA) and VoiceOver
We have also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible is this website?
If you cannot complete a booking because of an accessibility problem, contact us using the details below and we will take your booking another way.
Feedback and contact information
If you need information in a different format to the one that we provide, please email us at soldinfo@surreycc.gov.uk.
Reporting accessibility problems with this website
If you have difficulty using any part of our website or think that we’re not meeting accessibility requirements, email us at contact.centre@surreycc.gov.uk and mark your email for the attention of the Web and Digital Services team.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Technical information about this website’s accessibility
Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is compliant with the Web Content Accessibility Guidelines version 2.2 AA standard
Content that’s not within the scope of the accessibility regulations
Online payments are completed on pages provided by a third-party payment provider. We do not control the accessibility of those pages. If you cannot complete a payment, contact us using the details above and we will take your payment another way.
The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services, or documents provided by third parties that we have no control over.
How we tested this website
This website was last tested on 2 September 2026. The test was carried out by Cinolla, the supplier of the booking platform.
Testing was manual rather than automated. It covered the centre selection page, a centre’s bookings home page, a category page, a course page with its booking calendar, the What’s On calendar, the booking basket, and the checkout and account areas. It used keyboard operation, inspection of the underlying page code and of the information passed to screen reader software, and a check of the contrast of every piece of text against its background.
Preparation of this accessibility statement
This statement was prepared on 01/09/2026. It was last updated on 01/09/2026