Bookings are online only. We do not take bookings/payment over the phone or by email.

No, we do not have a waiting list. Our booking system is live, so select a date with spaces available to book.

Yes! We accept Childcare Vouchers and Government Tax-Free Childcare.

Each child should be booked by their own parent/guardian.

No, children must be the right age to join an activity. Ages for the courses are listed on the booking page.

No. Children do not need to be able to swim to take part in water activities. We do ask that they feel confident around water. All children wear buoyancy aids while on the water.

Yes! Our instructors have lots of experience working with children with AND. Groups are small (8 to 10 children). Please share any AND information when booking. We also have breakout bags (fidget toys, colouring) and a quiet space for children to reset.

If your child needs 1 to 1 support, please contact our team before booking an activity. We may be able to help or suggest inclusive activities.

Drop off is at 9.30am and pick up is at 4.15pm.

Please email us the day before if you expect to arrive after 9.30am. If you arrive after 9.45am on the day, drop off must be at lunchtime which is 12.30pm until 1.15pm. Early pick-ups must also be at lunchtime. If you are late for pick up, call 01372 378901. Late fees may apply, see our terms and conditions.

Yes, please email us in advance to let us know. At drop off, the adult will be asked who is picking up your child. If this changes, please also email us.

Yes, please email us key information before the course starts. Include your booking reference, child’s name, course name and dates.

Thames Young Mariners has parking for drop off and pick up.

Please avoid bringing dogs onsite. If you do, they must be on a lead, and you must clean up after them.

- Nut-free packed lunch/snacks and a water bottle - Old trainers or water shoes (no flip-flops, no Crocs, and no open-toe/back shoes) - Weather appropriate clothing (warm jumper, trousers, waterproof, sun hat) - Sun cream (weather dependant) - Medication (if required) If the activity you have booked involves water activities, please also bring: - Full change of clothes (don't forget underwear/socks and dry shoes) - Shorts/swimming costume and towel - Eyewear strap if your child wears glasses Please label items and do not send your child with anything they would be sad about losing.

- Drop off: 9.30am - Morning activity session: 9.30am until 12.30pm - Lunch: 12.30 until 1.15pm - Afternoon activity session: 1.15 until 4.15pm - Pick up: 4.15pm Activities will vary depending on the course your child is attending.

We do not encourage phones. If your child brings one, it will be handed in at sign-in and returned at sign-out. If they need to use it, they must ask a staff member.

The lost property area at Thames Young Mariners is located by the office. You can visit Monday to Friday, 9am to 5pm. Go to the office when you arrive.

Please ask the instructors on the day. They’ll try to help, but if the children are on different courses, they can’t be in the same group. We cannot arrange friendship groups in advance.

Any cancellations must be made by email to TAZcourses.enquiries@surreycc.gov.uk and confirmed by the SOLD bookings office.

We do not offer refunds or transfers for cancelled TAZ holiday activity bookings. Please check our Terms and Conditions for our full policy. If you cancel a TAZ holiday activity, we’ll give you a unique discount code worth 80% of the original booking. This code can only be used for the same course on the same date and must be used at least 24 hours before the course starts. You can share this code with friends or family to fill your cancelled space.

Safety is our top priority. All our activities are risk assessed. This ensures our outdoor learning centres are as safe as possible. We follow safeguarding, health and safety, conduct, equality and diversity, and recruitment and training policies. We are part of Surrey County Council. This means you can be confident that we meet high public sector safety and quality standards.

All our staff hold enhanced DBS certificates, are trained and qualified for the courses they run.

Medicines must be in original packing and clearly labelled with your child’s name. You will be asked to fill out a form at drop off

SOLD take our responsibility towards our customers very seriously ensuring the water quality is good for water based activities. We undertake regular water tests at Thames Young Mariners. The water in the Thames Young Mariners' Lake has been of very good quality for a number of years, with regular testing and communications from agencies, we continue to have confidence in lake water quality.